Frequently Asked Questions
Everything you need to know about bringing Plaid comfort into your home.
How should I care for my Plaid textiles?
To maintain the softness and longevity of our home fabrics, we recommend machine washing on a gentle cycle with cold water and tumble drying on low heat. Specific care labels are attached to each product.
What is your shipping policy for oversized furniture?
Standard shipping is available for all small decor items. For oversized furniture, we offer White Glove Delivery which includes room-of-choice placement and packaging removal for a flat fee.
Do you offer fabric swatches before I make a purchase?
Yes, we understand the importance of texture and color in your space. You can order up to five complimentary fabric swatches through our 'Swatch Program' page to ensure the perfect match for your home.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made upholstery and final sale items are not eligible for return.
Are your products sustainably sourced?
At Plaid, we prioritize ethical manufacturing. Over 80% of our cotton is organic, and we work exclusively with Fair Trade Certified factories to ensure high quality and responsible production.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger home investments, we also offer flexible financing options through Affirm at checkout.